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Prefer email? Reach us at support@promptr.ai and we’ll get back to you as soon as possible.
Common issues
The extension isn't showing up on ChatGPT or Claude
The extension isn't showing up on ChatGPT or Claude
Make sure the extension is installed and you’re signed in. Try refreshing the page, or closing and reopening the sidepanel. If the issue persists, try disabling and re-enabling the extension from your browser’s extension manager.
My blocks aren't syncing between the web app and extension
My blocks aren't syncing between the web app and extension
Blocks sync in real time via your account. Check that you’re signed into the same account in both places. If you’re offline or on a slow connection, changes may take a moment to appear.
A block isn't inserting correctly into the AI tool
A block isn't inserting correctly into the AI tool
This can sometimes happen if the AI tool has updated its interface. Try refreshing the page and inserting again. If the problem continues, let us know which AI tool and browser you’re using.
Have a feature idea instead?
If everything is working but you’d like to see something new, submit a feature request.